No, there is no limit, but if you need more than 5 rooms, please send an email to [email protected] or call us at our hotline +84.976 127 023 providing the number of rooms needed, the maximum budget for your preferred rooms, your telephone number, the type of rooms needed and the destination to book your rooms.

It depends on each hotel’s policy and the age of children. You can check it in the "Hotel Policies" in each hotel information at hotelvietnam.org.

When you make reservation, please indicate the number of accompanied children and their ages noted so that we can base on this to inform you the concrete child policy for your case (free of charge, full charged or discount).

Normally, the general child policy of every hotel is as follows:

a. Children under 2 years old are normally free of chare. Baby cots is available upon request and may sometimes be subject to additional charges.

b. Children under 6 years old can share the existing room with parents, without using extra bed. Or should you need an extra bed for him/her, kindly look at the "Extra bed" price column on the right of the hotel room rates (for those charged).

c. Children above 12 years old are fully charged as an adult.

7.1. The common way is to book online at www.hotelvietnam.org. After choosing your favorite hotel, you click on the "Book now" button at the bottom of your hotel detailed information. This will lead you to a reservation process. You simply follow these steps:

Step 1: Select your room: Select a City, Check-in date, Check-out date, Number of Rooms, Type of Room, Number of Adults and Children.

Step 2: Your room rate: You can see your room rate including taxes and service fee and you continue to log in (by your email and password you have registered before if you are already a member), or to register by clicking at "Register and Continue" button.

Step 3: Customer details: You fill out the secure reservation request form (full name, nationality, email address, your desired password, country, telephone, etc) and enter the guest’s full name and special requests (if any) or arrival information (if any)

Step 4: Finish and Payment: You can see your billing details and then guarantee your booking by making payment by credit card (pay directly at our website).

After Step 4 (even though the payment has not been settled), you will receive an automatic email named "Booking confirmation" from us for confirming your booking details.

When your payment has been settled, you will receive another automatic email named "Announcement of payment transfer" to confirm that you have made the payment. After your payment has been successfully transferred, we will get your hotel room booked within about half an hour.

7.2. In case you would like to make reservations with us by phone, please call us at +84. 976 127 023. We will and up your information and get your hotel room booked (in case of availability) as soon as possible.

7.3. In case you would like to make reservation by email or fax, please email us to [email protected] or fax at +844 3 555 8311. We will inform you room availability and help you to book your room as soon as possible.

hotelvietnam.org accepts the following secure payment methods:

Option 1: Pay by Credit Card, VISA Card, MasterCard, American Express, JCB, Diners Club... through www.OnePay.vn. You can purchase directly on our website when your booking is completed, or we can provide you with a secure link via email after the services have been confirmed. In both ways, we will only proceed with the payment after your reconfirmation.

Option 2: Pay in cash at our office:

Smile Travel VietNam., JSC

Address: 75 Doc Ngu Street, Cong Vi Ward, Ba Dinh District, Hanoi, Vietnam

Office number: (+84) 976 127 023

Working hour: Monday - Friday: 8:00 am - 6:00 p.m;

Saturday: 8:30 am - 11:30 p.m (Vietnam Standard Time is GMT +7)

As one among the top hotel service agents in Vietnam, hotelvietnam.org assures the best customer-care service and best prices for our dear clients. We work on behalf of you before the hotels to rectify any regrettable circumstances pertaining to your reservation. However, we only act as a travel service provider securing services of a hotel reservation, car rental supplier, self-catering property vacation rentals, or other travel related supplier. The discounted rates are only available to us on a prepayment basis. Hence, to confirm and secure your reservation, and to ensure your satisfaction at best, the full payment is required before your arrival.

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast, or taxes, are included or not by rolling your curser over the text in the column ‘Conditions’. This information will also be in your confirmation email and on "My Booking".

You can easily find your interested hotel at our site by several ways:

At the home page, in the box Search, you can enter the exact hotel name of your interest or a phrase containing "Hotel name", "Location", etc. (only one word to be suggested as the best searching way). All the related results containing your key words will be filtered and shown up. If you only know the location of the hotel, you can find the location in the Vietnam Map at the homepage. From this location, you can search your hotel name. Moreover, in each location, Vietnam Hotel Directory is available for you to search by English alphabet. You can also search by going to the box "Book your room online" at the left corner of home page: Select a city, check in and check-out dates, number of rooms, number of adults and children and search. Now, you can easily find any hotel that matches your preference. Certainly, if you cannot find your best matched one, you can contact us via our hotline +84. 976 127 023 or Live chat with our customer expert, or jus email us at [email protected] as we can offer you with many suitable alternatives. Another option for you is that you can search in the box "Top Featured destinations" or box "Featured Vietnam hotels"

This is subject to each hotel policies to quote the rates with or without breakfast. If breakfast is included, it will display "Breakfast Included" next to the room type.

Information regarding children is located under ‘Hotel Policies’, please take note of the following:

Added costs for children, if any, are not included in the reservation price. During the online reservation process, please note your request for extra bed in the "Special request" box provided. If you’ve already booked your room, please contact us soon to request an extra bed.

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’.

As one among the top hotel service agents in Vietnam, hotelvietnam.org assures the best customer-care service and best prices for our dear clients. We work on behalf of you before the hotels to rectify any regrettable circumstances pertaining to your reservation. However, we only act as a travel service provider securing services of a hotel reservation, car rental supplier, self-catering property vacation rentals, or other travel related supplier. The discounted rates are only available to us on a prepayment basis. Hence, to confirm and secure your reservation, and to ensure your satisfaction at best, the full payment is required before your arrival.

The full cost of your reservation which includes room price and payment transfer fee (5%) is required when we confirm availability of your room(s). The Hotel Voucher for your stay will also be available then.

Yes, you can, but only when you have permission from the card owner. Please also note that in the case of a No-Show, late cancellation, some penalties will be charged to the card provided.

We accept all kinds of credit cards including Master Card, Visa Card, American Express, JCB, Diners Club, etc. We take this matter very seriously. To ensure your security, hotelvietnam.org utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

Please contact us directly and inform us some details including your booking ID (if any), registered email, the problem with your credit card, etc., and we will instruct you to make payment again. For security reasons, never provide your credit card details by email.

In this case, there are a few possibilities:

Your card type is not accepted by the payment gate

The card expiration date precedes the reservation date.

You have reached your credit limit.

There is a computer error.

We will send you a confirmation email named "Announcement of Payment Transfer" right after we have received your credit card with the reservation costs. If we cannot charge your credit card, an email will be sent out to you together with details on how to re-input your information.

42.1. The common way is to book online at hotelvietnam.org. After choosing your favorite hotel, you click on the "Book now" button at the bottom of your hotel detailed information. This will lead you to a reservation process. You simply follow these steps:

Step 1: Select your room: Select a City, Check-in date, Check-out date, Number of Rooms, Type of Room, Number of Adults and Children.

Step 2: Your room rate: You can see your room rate including taxes and service fee and you continue to log in (by your email and password you have registered before if you are already a member), or to register by clicking at "Register and Continue" button.

Step 3: Customer details: You fill out the secure reservation request form (full name, nationality, email address, your desired password, country, telephone, etc) and enter the guest’s full name and special requests (if any) or arrival information (if any)

Step 4: Finish and Payment: You can see your billing details and then guarantee your booking by making payment by credit card (pay directly at our website), via Bank transfer or Western Union.

After Step 4 (even though the payment has not been settled), you will receive an automatic email named "Booking confirmation" from us for confirming your booking details.

42.2.

42.3.

You can book the accommodation directly with the hotel, but the price will certainly be much higher, and the availability is not guaranteed. Particularly, rates offered directly from hotels are typically 10% to 40% higher than our published rates at our website. We are very glad to offer great savings on hotel accommodation at competitive rates, high quality and good customer-care service. Moreover, you can enjoy many promotional programs when booking hotel room with us.

In case you make online reservation on national holidays or at weekends (Saturday and Sunday), your booking will be processed until the day after. In any urgent casesof booking, please be kindly informed that our 24/24 customer-care service is always available at our hotline (+84) 976 127 023.

Please contact us by email for the rate information. We are very happy to send you the rates for name and type of rooms that you need during your preferred dates.

Upon receiving your successful payment for your booking, we shall urgently contact the hotel to check the room availability and confirm with you about its availability within some hours as follows:

a. If your preferred rooms are available during your favorite dates, we will process your booking and send you the hotel voucher, the receipt to confirm your booking after 1- 1.5 hours in working time.

b. If your preferred rooms are fully booked, we offer other hotels, which is the same location and equal rate with the same quality of service.

c. If you do not like the other options we offer, we will issue the refund to you.

Right after your payment has been announced to be successfully transferred, you will receive the "hotel voucher" from us via email. This hotel voucher is a receipt to prove that your booking is successful and that you have paid for the hotel room. The hotel voucher includes the details of your booking such as your check in, check out, name and type of room, number of person(s), name of hotel, name of guest, etc.

What you need to do to prove the hotel that your booking is successful is just to download and print out the "hotel voucher" and show to hotel reception upon your check-in (with your certificate of identity (for Vietnamese) or your passport (for foreigners)).

In case you lose or damage the hotel voucher, please do not worry because the hotel system has already received the detail information of your successful booking. Thus you just need to show the reception your certificate of identity (for Vietnamese) or your passport (for foreigners).

If you still have any problems when check-in, please contact our Customer Service Center at 84. 976 127 023 immediately. We are always abided by to assist you.

For detailed Cancellation and Refund Policy, please see our Terms and Conditions.

If you want to extend your stay at your hotel, please inform us through phone or email as soon as possible. We will then instruct you how to make extra payment for your extension at hotel or lessen your cancellation charge. Whether you will be charged or not depends on the date you inform us of your cancellation, specifically as follows:

If cancellation made more than 30 days before check-in date: Free of charge.

If cancellation made within 30 days to 10 days before check-in date: 50% total nights will be charged.

If cancellation made less than 10 days or no-show (fail to check-in) then all room nights reserved will be charged.

If you wish to delay-modify-extend-cancel the hotel/cruise booking, please inform us as soon as possible via:

Email: [email protected] or Phone: +84 976 127 023

Once you have cancelled your reservation you will receive the cancellation confirmation email from us. Please check your inbox and spam/junk mail folders. If you don’t receive this email, please contact us.

Normally this case never occurs. Provided that you have successfully booked and made payment for your hotel room through hotelvietnam.org, you will of course receive your booked room available when checking in. If, for some very rare unexpected and uncontrollable reason, this might happen, you will receive the refund immediately.

For detailed cancellation and refund policy, please kindly read our Terms and Conditions. If your cancellation, according to the cancellation & refund policy, is fully free of charge, you will receive the full refund to your account no later than 30 days since you cancel your payment. Please remember to check your account then and confirm us as soon as you receive the refund.